Shopify Managed Markets moves from DDU to DDP

International orders go wrong in a familiar way. A buyer pays for their order, the parcel crosses a border, and a carrier asks for more money at the door. Some pay. Some refuse the parcel, and the sale you thought you'd made unwinds.

Shopify Managed Markets is removing that option. On the 24th of August 2026, it ends support for delivered duty unpaid, or DDU. Markets that use DDU will move automatically to delivered duty paid, or DDP. Buyers in those markets will pay duties and taxes at checkout, not on delivery. Most merchants don't need to do anything. If you want to keep pay-on-delivery, you need to turn off Managed Markets before the 24th.

What's changing?

Shopify announced the change in its changelog on the 11th of August 2026. The key points are short.

• Managed Markets will stop supporting DDU in every country and region where it already offers DDP.
• Markets currently set to DDU switch to DDP automatically on the 24th of August 2026.
• Customers in those markets pay duties and taxes at checkout, not to the carrier or customs on delivery.
• It applies to all Managed Markets users.
• If you'd rather customers keep paying on delivery, the only route Shopify gives is to turn off Managed Markets before that date.

What DDP means for your buyers

For the buyer, DDP makes the price at checkout the price they pay. There's no second bill when the parcel arrives.

This builds on other recent Managed Markets changes. In July, Shopify added duties-inclusive pricing, where import duties and taxes are built into the product price international buyers see. For UK merchants, Managed Markets opened up in July too, with duties-inclusive DDP pricing in local currency. We covered that launch in our post on Managed Markets for UK merchants.

If you've been running some markets as DDU, your buyers there are about to have a different experience. The checkout total will now include charges they used to pay later.

Who does this affect?

Only merchants on Shopify Managed Markets with at least one market still set to DDU. If every market is already DDP, nothing changes for you.

It's most relevant to UK and EU brands selling across borders into markets where they'd left duties to the buyer. That's a common choice when a brand is testing a new market and wants the lowest possible price on screen.

It also sits alongside the EU's move to a flat €3 import duty on orders up to €150 shipped in from outside the EU. That started on the 1st of July 2026. If you ship from the UK into the EU, our post on the €3 EU import duty explains how Shopify handles it.

What should you check before the 24th of August?

For most stores this is a housekeeping job, not a project. Set aside an hour this week.

1. Open Managed Markets and list any markets currently using DDU.
2. Decide whether DDP suits those markets. For most brands it will.
3. If you want to keep DDU somewhere, plan the switch away from Managed Markets now. Don't leave it to the weekend before.
4. Search your store for copy that mentions duties on delivery. Shipping pages, FAQs, product page notes and order emails often say it.
5. Update customer service replies so the team gives the new answer from the 24th.
6. Check your product classification. Accurate HS codes help duties land correctly. Our note on country-specific HS codes covers the setup.
7. Place a test order from an affected market once the change is live, and check the total and the confirmation email.

Step four catches the most mistakes. A shipping page that still warns about fees on delivery will confuse buyers who've already paid.

Keeping DDU is a bigger decision

Turning off Managed Markets to keep DDU affects more than duties. For UK merchants, Managed Markets also covers international tax registration and remittance, local currency pricing and payouts. Removing it means replacing those jobs another way.

That can be the right call for some businesses. It deserves a proper plan rather than a quick toggle before a deadline. If you're unsure, the safer route is to let the switch happen, watch how buyers respond, and review the choice with real numbers.

Whichever way you go, write the decision down with the reason next to it. When someone asks in six months why a market works the way it does, the answer is in one place. That small habit saves a lot of guesswork on international stores.

Where parallel helps

We look after live Shopify stores selling into the UK, Europe and beyond. A change like this is exactly what a support package is for. Someone checks the settings, updates the copy and tests the orders before your customers notice. See our Shopify support packages.

If you'd like a second pair of eyes on your international setup before the 24th, book a call and we'll go through it with you.