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Shopify support

You shouldn't have to worry about your store.

We monitor, improve and implement every month so the store keeps performing while you run the business.

We monitor the store, fix what breaks, and ship the next improvement. Packages from £400 a month, month to month. Need unlimited requests and conversion work in the same backlog? See Growth.

Tell us what you needSee the packages

Need unlimited requests? See Growth subscription.

Your store needs someone watching it.

After launch, a lot of stores are left alone. Speed slips. A checkout bug sits for weeks. Apps start to argue with each other. The store slowly becomes a liability instead of an asset.

You can hire someone full time. Or you can keep us. We embed as your commerce team. The person who scopes the work also builds it. No account manager handoffs. Just work that ships.

Covering the bases that keep a store performing

Monitoring, improvements and implementation across health, speed, experience, design, conversion, data and integrations.

  • Monitoring and health

    Your store stays healthy.

    Uptime, security alerts, app conflicts, performance drops and theme update notices. We catch problems before they hurt trading.

    • Continuous uptime monitoring
    • Security and SSL alerts
    • App conflict detection
    • Performance drop detection
    • Theme and Shopify update tracking
    • Proactive issue spotting

  • Speed and performance

    Fast stores convert better.

    Every millisecond matters. We audit, improve and keep watching Core Web Vitals, images, code weight and lazy loading.

    • Core Web Vitals monitoring
    • Image optimisation and format conversion
    • Code cleanup and minification
    • Lazy loading where it helps
    • Quarterly performance audits
    • Speed improvement projects

  • User experience

    Customers can find and buy.

    Navigation that makes sense. Mobile journeys that work. Checkout that does not confuse. UX that keeps people moving toward purchase.

    • Navigation structure improvements
    • Mobile experience audits and fixes
    • Checkout flow UX work
    • Button placement and copy tests
    • Mobile-specific performance tuning
    • Accessibility basics

  • Design and UI

    Your store looks intentional.

    Sections that work, type that reads, colour that guides. We keep the visual system tidy as the store grows.

    • UI and UX foundation review
    • Section optimisation
    • Theme customisation
    • Brand consistency checks
    • Visual hierarchy improvements
    • Design debt cleanup

  • Conversion and growth

    More customers buy.

    Product pages that sell, collections that guide, checkout that converts. We ship improvements aimed at moving the needle.

    • Product page optimisation
    • Collection and category work
    • A/B test setup and analysis
    • Checkout flow improvements
    • Conversion diagnostics
    • Repeat purchase experience

  • Data and analytics

    You understand the store.

    GA4, Tag Manager, event tracking and clean product data. You cannot improve what you cannot measure.

    • GA4 configuration and improvement
    • Google Tag Manager setup
    • Event tracking
    • Product data taxonomy cleanup
    • Performance dashboards
    • Analytics troubleshooting

  • Apps and integrations

    Your tools work together.

    App choice, install, configuration and troubleshooting. We know what works, what conflicts, and what you actually need.

    • App recommendations
    • Installation and setup
    • Conflict detection and resolution
    • App performance audits
    • Integration troubleshooting
    • Custom apps, quoted separately

  • B2B and wholesale

    Trade operations stay clear.

    Wholesale portals, pricing accuracy, account management and ERP connections. Available as project work, or inside Growth when the store needs that rhythm.

    • Wholesale portal configuration
    • Account-based pricing
    • B2B checkout optimisation
    • ERP and 3PL strategy
    • Wholesale account tracking
    • Wholesale-specific analytics

Packages. Pick what fits now.

Scale up when the store needs more. Scale down when it does not. Every package includes monitoring. Higher packages ship more improvements each month. Growth is the unlimited subscription.

  • Maintain

    £400 a month

    Stable stores that need someone watching, not a growth programme.

    • Uptime and security monitoring
    • A 30 minute check-in each quarter
    • Two hours of fixes each month
    • Email support, with a reply inside two working days
    Enquire about Maintain

  • Most popular

    Optimise

    £1,000 a month

    Growing stores that want two improvements shipped every month.

    • Two monthly improvements
    • A monthly performance report
    • A monthly strategy review
    • Unlimited async questions
    • Email support, with a reply inside one working day
    Enquire about Optimise

  • Accelerate

    £2,000 a month

    Scaling stores that want four improvements a month and a closer rhythm.

    • Four monthly improvements
    • A 60 minute sync every two weeks
    • Weekly async updates
    • Slack, with a reply inside four hours
    • Releases tested on staging first
    • Proactive monitoring
    Enquire about Accelerate

  • Unlimited requests

    Growth

    From £3,000 a month

    Established stores that want unlimited requests, conversion work and a faster shipping rhythm.

    • Unlimited requests, one or two active tasks at a time
    • Most tasks in one to three business days
    • Monthly conversion review against a KPI baseline
    • Development, support and reporting in one flat fee
    • No contract. Pause or cancel with 30 days notice
    • Full detail on the Growth subscription page
    See Growth subscriptionEnquire about Growth

Growth subscription

Unlimited requests. Conversion work in the same backlog.

Growth and Growth Plus are for stores that need unlimited requests, conversion work and a faster shipping rhythm. One flat fee, most tasks in one to three business days, and a monthly review against your baseline.

Read the Growth pageCompare Growth plans

How it works

  1. Step 1

    Pick your package

    Choose what fits the store now. You can move up or down later. Month to month, no lock-in.

  2. Step 2

    We onboard

    You hear from us within one working day. We learn the store, the priorities and the pain points. First call within three to five working days.

  3. Step 3

    We ship

    Every month: monitoring running, improvements delivered, reports shared. Exactly what the package promised.

What you get, and what you do not

Questions we hear

What counts as one improvement?

A focused piece of work, about six hours of delivery. Examples include a collection rebuild, a mobile checkout fix, a tracking setup or a new section. We agree the scope with you before we start.

What if the job is bigger?

Work beyond six hours is quoted as a project. You get a price before we begin. We can also group time across months when that is the cleaner plan.

Can I change package?

Yes. The agreement is month to month. You can move up, move down or pause.

How does billing work?

A fixed price, charged on the same day each month. You can cancel. There is no lock-in period.

What is not included?

Copywriting, paid media and email marketing are separate. Major replatforms and custom ERP builds are quoted as projects.

What is Growth?

Growth is our Shopify growth subscription. Unlimited requests, conversion recommendations and a flat monthly fee from £3,000. See the dedicated Growth subscription page for plans, turnaround and what counts as a task.

How do we start?

Pick a package below or tell us you are not sure. We reply within one working day and book a first call within three to five working days.

Notes on this work

Recent writing on Support.

All Support insights

Tell us what the store needs next

Pick a package, or say you are not sure. We will tell you what fits and what we would watch first.

Prefer a call? Book a call.