ERP integration
Shopify and NetSuite, including the awkward orders.
Orders, inventory and customers between Shopify and NetSuite, including the mid-market cases a basic connector drops.
NetSuite is already the financial system for a lot of brands that outgrow a simple shop. The integration fails in the cases the sales deck skips: kits, several subsidiaries, and deposits.
We connect Shopify and NetSuite so the order finance sees is the order the customer placed.
Why this link gets built
Brands search for a Shopify NetSuite integration when finance will not accept another CSV. Or when a connector created duplicate customers and nobody trusts it.
The work is the exceptions. A standard item is easy. A kit, a pre-order and a B2B company account are the project.
What usually breaks
Items and kits
Shopify bundles and NetSuite kits are not the same object. We decide the item the order line should become.
Subsidiaries
A brand with more than one NetSuite subsidiary needs a rule for which store, market or company posts where.
Customers
Duplicate emails and guest checkout create messy customer records. Matching rules are written down before go live.
Timeline and cost
Weeks 1 to 2
Item types, subsidiaries and the order cases finance cares about.
Weeks 3 to 6
Sandbox sync. Duplicate checks. A kit order and a simple order both rehearsed.
Go live
Finance signs off the first day's postings before we call it done.
An ERP integration is usually part of a build or migration in the £20,000 to £35,000 range, plus a monthly retainer so the sync is watched after go live. A single, well documented connector sits lower. Several price lists, warehouses and a custom order flow sit higher.
Checklist
- List item types, kits and matrix items that must sync.
- Name the subsidiary for each store or market.
- Write the customer matching rule.
- Rehearse tax, shipping and discounts on a sales order.
- Agree who fixes a failed order after launch.
NetSuite questions
Do you replace an existing NetSuite connector?
When it is creating duplicates or dropping order types, yes. We would rather repair a map than add a second integration beside a broken one.
Can NetSuite stay the system of record?
Yes. Inventory and financial posting stay in NetSuite. Shopify is the selling surface.
Other systems
Talk about NetSuite
Send the store URL. We will tell you what the integration has to protect first.